The "New" NYNEX?
If you live in the Boston area, have you noticed how nice the NYNEX
people have become? Helpful too. I have to wonder if this is a
result of the Bell Atlantic merger or the threat of competition.
I remember back in 1994 I could get a trouble ticket # from the repair
people and a guaranteed one hour call back. Then, in 1995 they would
not even open trouble tickets much less give you the number and you'd
be luck if you could get a 24 hour call back. The NYNEX people all
sounded angry and the service got real bad. (on more than one occasion
I had T1 lines go down for 3-4 days and NYNEX people playing games
with not being able to test lines because no one was at the CO, etc...)
That all seems to be over now. I recently got a trouble ticket number
on a residential line. And, I got a callback. Amazing. I
like the new NYNEX/Bell Atlantic...