DSL Redux
I moved my office recently and actually managed to move my phone lines and
DSL line in 2 weeks. I found this amazing since the building I moved into
had no physical lines to it (they had been cut several years before and
the building was unoccupied).
Verizon (and I can't believe I'm saying this) did a really excellent job,
scheduling the work and getting the lines installed. My DSL provider
is Covad. They also did an excellent job following Verizon and scheduling
their install. There was a problem (the line they grabbed in the CO went
into someone's house instead of my office) but they corrected the mistake
overnight and got the line installed. I was very impressed.
Covad (and UUNet behind them) has been flawless for me for over a
year. I think there may actually be room for one company to provide
DSL after the incombent (in this case Verizon). While Verizon did a
great job on the phone lines and copper, I've heard nothing but bad
things about their DSL service. It's ashame, because they really seem
to be trying to provide good customer service on the phone side.
AT&T, on the other hand, seems to be trying to create new lows in customer
service with their 'local dial tone' service. I switched my business service
and had nothing but trouble. It took me seven (7) trouble tickets to get
my voice mail working. Worse, when I tried to switch back to Verizon it
took Verison 3 weeks to call me back and that was just to schedule an
interview with their "Wecome back" service. hah.